GoldTech Training Solutions

Your complete source of training and consulting for telecommunications, Customer Service & Sales

GoldTech Solutions Training  is an independent company, which provide telecommunications, customer service training and consultancy services to the European marketplace. We are the acknowledged experts in all aspects of telecommunications and customer service training for Avaya, Nortel, Cisco and Adtran systems, designing courses that focus on hands on activity, full of real life scenario’s ensuring that the topics are understood in a friendly atmosphere. We cover all fields – PABX administration, call centre administration, call centre supervisors, sales, customer service, cross selling, account management or handling complaints. Our training methods ensure your team will have a fresh focus and new awareness, with our course facilitators providing useful practical tips having worked in the industry for over 15 years.

If you have special needs in other areas of telecommunications or customer service you can define a truly customised training experience, guided by our highly experienced training and course development staff.