Avaya & Nortel Telephone End User-Training

Custom sessions available for standard telephone and the call centre environment. Learn the features available on the telephone and how to use them to your advantage.

Who should attend?
All telephone users

Training program content

Handling Incoming and Outgoing calls
Transfer calls
Conference calls
Putting call on Hold
Use of Mailbox
And all other features possible depending on the Nortel telephone model

Duration
2 hours (groups)

Objectives

Have good understanding how to handle incoming and outgoing calls