Cisco UCCE Desktop Administration

This course provides a general introduction to the Cisco UCCE Desktop Administration. You get a full overview of the system and through practise and exercise gain experience of administering the Cisco UCCE DA to do basic day-to-day changes; adding agents, skillsets, assign agent to skillsets..and more

Duration
8 hours

Objectives

Get familiar with the system through a series of hands-on exercises throughout the course