Customer Feedback

Customer Service & Sales courses

Being involved in the motor trade, we are not your typical customer service focused environment. However, the trainer invested a lot of time in advance of the course to get familiar with our procedures, our customers and what we wanted to achieve. The course was delivered professionally, in a friendly open atmosphere with motor trade type roll-plays, which made the session interesting for the participants.

Geraldine Witters, Manager, Autotech

A customised course tailored to our business needs. All participants felt at ease and able to speak their minds. Two-way discussions were encouraged and the trainer had a great knowledge of the subject and enhanced the agenda with her personal experience and examples.

Linda Lynch, Supervisor, Eagle Star

Technical courses

The Symposium 6 course was very enjoyable. The trainer was excellent at holding the group’s attention and checking back on knowledge learnt. The fact that is was a small group and on site was very helpful as we were using terminology that we were familiar in reports etc.

Mary O’Meara, Supervisor, Dublin City Council

A very clear concise complete course with the trainer having an in depth knowledge of the system. I was impressed with the real world scenario’s the trainer presented.

Tracy King, Supervisor, Eagle Star

The Telephony Manager one day session was clear and was customised to covered the topics that was relevant to our business. The extensive use of exercises as a basis for learning was of huge benefit and ensured we understood every topic.

Noel Kelleher, IT, Johnson & Johnson

The CC6 course was pitched at exactly the right level of knowledge of the participants. There was plently of opportunity for questions, discussions and sharing of the training vast knowledge of the system and the industry.

Janet Flynn, Supervisor, Dept of Social & Family Affairs