Customer Service Excellence

Repeat business and reliability are two of the main reasons to deliver premium customer service. Reliable service is the key to any organisations success. Good service turns prospects into new customers .

When clients are secure in the knowledge that they are dealing with professionals and that their needs will be met they are easier to deal with than irate customers!

This training program provides participants with skills necessary for delivering excellent customer service in a professional and consistent manner. Excellent customer service is more than techniques which we will demonstrate in this training program. We will show how it brings satisfaction for the participants and the customer, and success for the whole organisation.

Who should attend?
Those who have regular interaction with internal and external customers and who want to make a significant contribution to their organisation's image.

Training program content

What is Excellent Customer Service?
The impact of Customer Service on customers
The importance of attitude
Customer service and job satisfaction
The Customer's needs
The importance of effective listening and asking questions
Meet Customer needs
Communication Skills
The importance of Body Language
How to deal with different customers
How to deal with challenging customers
Turn complaints in to compliments
Projecting a Professional Image
Practical exercise and directions

Duration
2 days from 09:00 until 16:00

Objectives

Understanding the importance of Excellent Customer Service
Satisfaction for the customer
Complete fulfillment for the employee
Success for the organisation