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IP Office Administration

Designed to give you the basic skills to understand and configure your PABX for System Administrators

Who should attend?
System administrators

Training program content

• Telephones Types -adds, moves and changes
• Administration Responses
• Programming Names on a Telephone
• Call barring
• Automatic Call Distribution (ACD) and Structure of ACD environment
• ACD Telephone Set
• Practical directions and exercise

Duration
1 days 09:30 until 17:00

Objectives

• Have good understanding of the telephone system
• Gain practical tools to do the basic day-to-day maintenance of your telephone system
• Improve configuration of your telephone administration

IP Office Attendant Console

Gives a good level of understanding of the operator console and educates on basic call handling through hands-on and exercises throughout the course

Who should attend?
Front Desk Receptionists

Duration
1 days 09:30 until 17:00