Call Pilot Administration

CallPilot is a powerful multimedia messaging system that offers a single solution for managing many types of information, including: Voice, Fax and E-mail messages, Telephone calls (including conferencing), Directories and Call logs. This training workshop is designed to learn to understand and how to set up the Call Pilot system database.

Who should attend?
System administrators

Training program content

Introduction to CallPilot
Administering Mailboxes
Users - Add, Delete, Maintain
Mailbox Classes
Shared Distribution List (SDL)
User Created Templates
Change Mailbox Properties
Messaging Administration - e.g. Restriction Permission List (RPL)
Backup and Maintenance Application Builder
Create Applications
Plan/ Create/ Complete/ Blocks/Menu Blocks/ Thru-dial Blocks.
Voice and Fax Items
Practical directions and exercise

Duration
2 days 09:30 until 17:00

Objectives

Have good understanding of the CallPilot system
Gain practical tools to do the basic day-to-day maintenance of your Voice mailboxes
Improve configuration of your CallPilot system

CallPilot Desktop Messaging

You can work with CallPilot from your telephone or your computer. Desktop Messaging gives you access to your CallPilot mailbox through your Microsoft Outlook e-mail. With CallPilot Desktop you can; listen to voice messages, record and send voice messages, forward and reply to voice and fax messages, call the sender of a message, add voice, fax, or text file attachments to messages, create personal distribution lists and access web-based My CallPilot to view user information and change your feature settings.

Who should attend?
Everyone who has access to CallPilot Desktop

Training program content

Introduction to Desktop Messaging for Outlook
Login to CallPilot Desktop Messaging
Compose Voice Messages
Compose Text messages
Ways to reply to the sender of the messages
Personal Distribution Lists
Changing your mailbox settings
Changing Audio Settings
Linking to My CallPilot
Working Offline
Practical directions and exercise

Duration
1 day 09:30 until 17:00

Objectives

Have good understanding of your CallPilot Desktop
Gain practical tools to do the basic day-to-day maintenance of your Voice mailbox