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Home - Customer Service Courses - Teamwork
Teamwork
Modern organisations need teams that can work together to achieve the company's goals. The key to successful teamwork is unity. This programme is designed to provide full understanding of the principles of teamwork, conflict resolution and team development, how relationships work and give practical directions that will allow participants to engage fully in their respective teams.
Who should attend?
People who are working in a team or responsible for a team
Training program content
- Principles of teamwork
- Effect of attitude on teamwork
- Communication skills
- Resolving conflicts
- Qualities of a good team player
- Importance of team meetings
- Team building techniques
- The importance of effective listening and asking questions
- Interpretation of Body Language
- Practical exercise and directions
Objectives
- Understand the importance of teamwork
- Gain the skills to assist corporate team building
- Improved communication skills
- Have a good understanding to participate fully and effectively within the team
- Have a better understanding of their team members
Duration
2 days 09:00 until 16:00
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