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Telecommunication Courses

Avaya Telecommunications

GoldTech Solutions are experts in providing telephone training for end users in a call centre environment and in a non- call centre environment.  These courses cover all aspects of Avaya Call Center platforms (Red & Blue),CS1000, BCM and Meridian giving  you the knowledge and expertise to get the most out of your call centre and telephony systems. Our training programme has been developed in close collaboration with leading Nortel & Avaya users, so you know it will meet your most demanding needs.

• Call Center Administration
  • AACC6 & CC6 Supervisor,Scripting and Reporting
  • AACC6 & CC6 Outbound,Email & Web Integration
  • Contact Center Express
• Contact Center-Manager
  • Report Creation Wizard
  • Contact Recording & Quality Monitoring
  • Outbound Campaign Management Tool
• Call Recording - Avaya & Verint        NEW
  • Quality Monitoring
  • Evaluation
  • Enterprise Reporting
• IP Office PABX         NEW
  • IP Office Attendant Console
  • IP Office Manager Administration
• Meridian system administration
  • PABX /CS1000 Administration
  • Telephone Manager
• Call Pilot Administration
  • CallPilot system Administration
  • CallPilot Desktop Messaging
• Meridian Mail Administration
• Attendant Console
• Smile Attendant Console
• Avaya & Nortel Telephone End User- Training

Cisco Telecommunications

GoldTech Solutionsare experts in providing Telephone training for End Users in a Call Centre environment and in a non- call centre environment.  These courses will give you the knowledge and expertise to get the most out of your call centre and telephony systems. Our training programme has been developed in close collaboration with leading contact centres, so you know it will meet your most demanding needs.

• Cisco Call Manager Attendant Console
• Cisco Telephone End User-Training
• Cisco Telepresence CTS-1300
• Cisco UCE Supervisor & Agent Desktop
• Cisco UCCE Reporting
• Cisco UCCE Administration

Adtran PABX

Adtran UCC Life Attendant Console: Gives a basic level of understanding of the operator console and educates on basic call handling through hands-on and exercises throughout the course.

Adtran Phone set (e.g. IP 701, 331, 560, etc.): This course aims to give a basic level understanding of the functionality for the Adtran handsets e.g. handling and transfer calls. Everyday use of the voicemail system will also be covered.